Action List missing TASK info from Report to request repairs
I just realized the Action List is lacking a critical item from the report. I helped an agent complete the Action List and discovered the Task (Repair, Replace, Correct, Further Evaluate, etc), from the Report, isn't included in the Action List info. This causes them to repeatedly go back to the Report to see what the suggested Task was and come back to select or add that in the Action box. Why isn't this included since every other part of the write up is?